Immigration services

The City of Kerava's immigrant services are responsible for the initial integration of refugees who are beneficiaries of international protection, including providing guidance and counselling. 

Immigration and integration services are provided by integration counsellors, a service coordinator, counsellors, a job coach, a coordinator, and a service manager.

The City works closely with other authorities that organise immigrant services. The City provides services for immigrants in cooperation with the wellbeing services county of Vantaa and Kerava. Our partners in the reception of quota refugees are the Uusimaa ELY Centre and the wellbeing services county of Vantaa and Kerava. 

Kerava also maintains an integration support network that regularly brings together representatives from the city, educational institutions, and the third sector. The network connects integration specialists, improves the exchange of information, and coordinates and creates opportunities for collaboration.

On this page you will find

Guidance and counselling

Advice point Topaasi

Topaasi is Kerava International Services’ Guidance and Advice point. We assist and guide immigrants living in Kerava with various everyday problems and questions, for example:

  • Filling application forms
  • Public services and booking appointments
  • City services
  • Housing and leisure

Walk-in service on Monday, Wednesday and Thursday. Tuesdays by appointment only. Fridays closed. If you have a time-consuming matter, you can request an appointment by phone or by email.

Topaasi

Mon 9–11 & 12–16
Tue appointment only
Wed and Thu open 9–11 & 12–14
Fridays closed

Note! The allocation of shift numbers ends 15 minutes before closing time. Visiting address: Sampola service point, 1st floor, Kultasepänkatu 7, 04250 Kerava 040 318 2399 040 318 4252 kansainvalisyyspalvelut@kerava.fi

Service coordination

The service coordinator provides personalised support to immigrants who need guidance and assistance with using public services. The service coordinator helps clients learn to use public services independently; for example, how to fill out forms, use online services and develop digital skills. The goal is to promote independent use of the Finnish public services system.

Service by appointment. If you’re interested, please contact our service coordinator.

Reception of quota refugees and promotion of integration

Integration counsellors are responsible for the initial integration, guidance, and counselling of quota refugees who are under international protection and are moving to Kerava.

If necessary, an assessment of integration service needs and competence may be conducted and an integration plan prepared for an immigrant outside the labour force, in accordance with the Act on the Promotion of Immigrant Integration.

Contact

Job coaching

Job coaching is personalised guidance tailored to the client’s specific needs and circumstances. It provides targeted support in job searching, career planning, drawing up application documents and preparing for job interviews.

The coaching is intended for unemployed immigrants living in Kerava who have completed higher education. This service is designed for people who need support and guidance with job searching, career planning, education, or entrepreneurship.
Job coaching is provided in Finnish or English. If you’re interested in this service, please contact our job coach.

Finnish language group activities

We organise Finnish language group activities for immigrants living in Kerava. The main focus is on the language skills needed in everyday life and on developing those skills. The groups are open to everyone and free of charge. No advance registration is required. The groups run on a walk-in basis.

Beginner groups are intended for those who do not yet speak Finnish. Refresher groups are for learners who know the basics and want to learn more Finnish. Discussion groups place particular emphasis on spoken language skills.

  • Beginner Finnish (slow pace) 12 January – 12 May 2026, Mondays and Tuesdays from 9:00 to 11:00 a.m.
  • Beginner Finnish (with English as support language) 14 January – 14 May 2026, Wednesdays and Thursdays from 9:00 to 11:00 a.m.
  • Finnish refresher group: 12 January – 11 May 2026, Mondays from 1:00 to 3:00 p.m.
  • Finnish discussion group: 14 January –13 May 2026, Wednesdays from 1:00 to 3:00 p.m.

The group activities are held at Kauppakaari 4, 04200 Kerava.

Please visit our Facebook page for up-to-date information about our current groups. For further information, please contact us by email at kansainvalisyyspalvelut@kerava.fi. Visit the Immigrant Services Facebook page.

Multilingual community orientation

The multilingual community orientation course provides immigrants with information about Finnish society in their native language or another language they speak fluently. It is a statutory service provided during the initial phase of integration and part of the municipality’s integration services entity.

Clients are referred to the service primarily through their employment area. The employment area specialist will notify the client when a community orientation course becomes available.

International services in social media

You can find up-to-date information about services, events and exceptional opening hours at the Kerava International Services Facebook page. Go to Facebook page.

Contact